Watchfinder & Co. Watchfinder & Co.
+44 1622621392
My Basket"
Our Locations
Sell Exchange
  • Offers
  • Sell
  • Exchange
Watchfinder & Co. Watchfinder & Co.
My Account"
  • My Account
  • My Orders
  • My Sales
My Account"
Price Promise
Free Home Collection
24 months warranty
+44 1622621392 Help Locate a store
Top Brands
Rolex (2590) Omega (864) Breitling (600) IWC (327) Cartier (323) Tag Heuer (323) Panerai (301) Tudor (264) Audemars Piguet (160) Hublot (132) Patek Philippe (127) Jaeger-LeCoultre (84)
View all 67 brands
Rolex Omega Breitling IWC Cartier Tag Heuer Panerai Tudor Audemars Piguet Hublot Patek Philippe Jaeger-LeCoultre
Popular links
DROP 7 Special Offers New Arrivals All Watches Rolex Watches Newly Priced Watches
By Price
Under £1,000 £1,000 to £5,000 £5,000 to £10,000 £10,000+
Shop all Watches
Categories Collector's Edit Vintage Watches Limited Edition Watches Diamond Watches Dive Watches Chronograph Watches Men's Watches Women's Watches
Sign In
Popular links
  • DROP 7
  • Special Offers
  • New Arrivals
  • All Watches
  • Rolex Watches
  • Newly Priced Watches
Shop Brands
  • Rolex (2590)
  • Omega (864)
  • Breitling (600)
  • IWC (327)
  • Cartier (323)
  • Tag Heuer (323)
  • Panerai (301)
  • Tudor (264)
  • Audemars Piguet (160)
  • Hublot (132)
  • Patek Philippe (127)
  • Jaeger-LeCoultre (84)
  • View all 67 brands
  • Shop all Watches
  • Collector's Edit
  • Special Offers
  • Vintage Watches
  • Limited Edition Watches
  • Diamond Watches
  • Dive Watches
  • Chronograph Watches
  • Men's Watches
  • Women's Watches
  • Shop by category
  • Under £1,000
  • £1,000 to £5,000
  • £5,000 to £10,000
  • £10,000+
Services
  • Sell Your Watch
  • Service Your Watch
  • Part Exchange
  • Watch Finance
  • Warranty
  • Fourteen Day Returns
  • About us
  • Awards
  • Press
  • Testimonials
  • Jobs
  • Contact us
  • FAQs
  • Locate a store
  • Glossary of Terms
  • A Guide to Watches
  • Serial numbers
  • Licensed Images
  • Cookie Policy
  • Privacy policy
  • Terms and Conditions
Articles
Terms of use

Privacy policy

Watchfinder.co.uk Ltd, PO BOX 1368 Maidstone, ME14 9WE

Company no. 04524723

vat no787 562 376

Registered Office Address: 15 Hill Street, London, W1J 5QT
Search

Help

Choose a department

Aftersales

Discover more

Purchasing a Watch

Discover more

Selling a Watch

Discover more

Part exchange

Discover more

Servicing a Watch

Discover more

Delivery

Discover more

Returns

Discover more

Setting a watch

Discover more

Marketplace

Discover more

Cartier Partnership

Discover more

Data Security

Discover more

Delivery

Help

Back to help

Delivery

Please find answers to the most frequently asked questions in the FAQs section, if you can’t find the required info then you can contact the Sales Department for help with your query.

Phone availability

Monday to Friday
9AM - 5:30PM
Saturday
10AM - 4PM
Sunday
Closed

Call +44 1622621392

Frequently asked questions

Our delivery fee is dependent on your delivery address and the location of the watch you’ve purchased and will be confirmed once you’ve added your delivery address at checkout.

If you choose to collect your order from one of our boutiques, you won’t be charged a shipping and handling fee.

Our delivery timeframes depend on your delivery address and the location of the watch you’ve purchased. We provide an estimated delivery timeframe on each watch listed on our website as guidance on this.

If the watch is in stock locally, delivery will usually be in 1-2 working days if your order is placed by midday.

If the watch is located in one of our international markets, you’ll be able to see an estimated delivery timeframe on the watch listing.

If you’ve placed a pre-order, your watch will be dispatched as soon as it’s passed our final quality control checks at our service centre. Delivery is usually within 10 working days of your order being placed.

If you’re buying a watch sold by a certified seller on our Marketplace, delivery will usually be in 5-7 working days.

When your watch is dispatched, we’ll send you an email with a tracking code and link to our delivery partner’s tracking site.

If your delivery is with DHL, you can use this link with your tracking number.

If your delivery is with FedEx, you can use this link with your tracking number.

If you’ve added your mobile number to your order, you’ll also receive a text message with these details.

Yes, a signature is required on all our deliveries, and it is not possible to waive this. You or another adult that lives in your household will need to be available to sign for and accept your delivery for fraud prevention and security reasons.

If you’re not going to be available on the scheduled delivery date, it’s possible to choose an alternative delivery date with the courier via their tracking platform.

You can choose a new delivery date up to 5 days later than the originally scheduled date. You’ll also be able to select a preferred time window on your new delivery date.

If you’re going to be away for a longer period, it’s possible to select the vacation hold option, which will allow you to choose a new delivery date up to 28 days later than the originally scheduled date.

It’s not possible to choose a safe place for delivery, add an alternative address, deliver to a neighbour, or deliver to a collection point for fraud prevention and security reasons.

Yes, please contact us to arrange this by replying to your order confirmation email, or contacting us on +44 1622621392 as soon as possible and let us know which boutique you’d like to collect from. Visit our store locator to find your closest boutique.

You’ll need to bring valid photographic identification to collect your order, and this must match the name on your order. It’s not possible to authorise someone else to collect your order on your behalf.

Please note, if you’ve paid using our finance option, delivery must be to your billing address. It is not possible to arrange collection from a boutique in this circumstance.

If your order has already been dispatched, it’s not possible for us to change your delivery address.

You can request a change to your delivery address by getting in touch with a member of our team. We’ll need to complete some checks before confirming the change as part of our commitment to protecting customers from fraud. Please contact us to arrange this by replying to your order confirmation email, or contacting us on +44 1622621392 as soon as possible.

If your order has already been dispatched, it’s not possible for us to change your delivery address.

If you’ve placed an order with us before and want your order delivered to your work address, it may be possible for us to arrange this prior to your order being dispatched. Please contact us to arrange this by replying to your order confirmation email, or contacting us on +44 1622621392 as soon as possible.

You’ll be asked to send us an email from your work email address as part of additional anti-fraud checks, which must be completed before we dispatch your watch.

Please note, if you’ve paid using our finance option, delivery must be to your billing address. It is not possible to arrange delivery to your work address in these circumstances.

If your order has already been dispatched, it’s not possible for us to change your delivery address.

Your order can be delivered to a residential or work address, or you can request collection from one of our boutiques.

It’s not possible to use a PO box location or deliver to one of our courier’s collection points.

Please note, if you’ve paid using our finance option, delivery must be to your billing address.

Our couriers can deliver up to 6pm on the scheduled delivery day. If your order hasn’t arrived by then, contact us by replying to your dispatch email and we’ll raise an investigation with our couriers. We’ll provide you with an update as soon as possible.

If your order is coming from one of our international locations, it will need to go through customs checks at the border of entry. If your order arrives at a customs border over a weekend or public holiday, you may see no movement on your package until the next working day.

If there’s no movement on your tracking for more than 48 hours outside of these circumstances, please get in touch with us by replying to your dispatch email and our team will be on hand to support you.

Import duties and taxes are included in the cost of our watches in most circumstances. However, where delivery is to a country outside of the selling entity, you may have to pay import duty or other taxes, fees or charges applied by customs or other authorities in the country of receipt.

If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs office for further information.

Ask a Question
First Name is required
Last Name is required
Email is required
Email is required
+44
Telephone is required

This field is required.

Watchfinder would like to keep in touch with you about products, services and offers you may like. Please tick the boxes relevant to you below.

For further details about how your information will be used, please visit our Privacy Policy and Terms and Conditions.

This site is protected by reCAPTCHA and the Google
Privacy Policy and Terms of Service apply.

Industry Leading Customer Service

Trustpilot

From the boutique to the service centre, Watchfinder & Co. understands the importance of a good customer experience, and we work hard to make sure you receive only the best service—but that experience doesn't stop simply because you've made your purchase. We recognise how important aftersales customer care is too, which is why every online purchase comes with a 24-month comprehensive warranty.

Contact Aftersales

If you have any complaints or queries about your order, our Aftersales team is always on hand to help you with any concerns you might have. To get in touch with Aftersales, you can simply fill out the enquiry form—or if you prefer, give the team a call on 01622 621 392 (option 3).

Trustpilot
Watchfinder Newsletter Sign up
Information Articles Videos Find us Contact us
Help
  • Contact us
  • FAQs
  • Glossary of Terms
  • Locate a store
  • A Guide to Watches
  • Sitemap
Shop
  • New Arrivals
  • All Watches
  • Rolex Watches
  • Why Buy Pre-owned
services
  • Sell Your Watch
  • Service your Watch
  • Part exchange
  • Finance
  • Warranty
  • Protect Your Watch
company
  • About Us
  • Awards
  • Press
  • Testimonials
  • Jobs
Information
  • Serial Numbers
  • Licensed Images
  • Modern Slavery Statement
  • Cookie Policy
  • Privacy policy
  • Terms and Conditions
Call +44 1622621392
YouTube
Subscribe 1m+
Follow us Follow us Facebook Follow us Twitter Follow us Instagram Follow us YouTube
+44 1622621392
Review us
© WF&Co. 2024 v.3000.04
Watchfinder.co.uk Ltd, PO BOX 1368 Maidstone, ME14 9WE
Company no. 04524723  |  vat no 787 562 376
Registered Office Address: 15 Hill Street, London, W1J 5QT
Watchfinder & Co.
Watchfinder & Co.

Please choose your region and preferred language.

Your Privacy

We use cookies and similar technologies to help personalise content, tailor and measure ads, and provide a better experience. By clicking ‘Accept All’ or turning an option on in ‘Configure Settings’, you agree to this, as outlined in our Cookie Policy. To change preferences or withdraw consent, please configure your cookie settings.

Your Privacy

Our Platform uses various types of cookies, each of which has a specific function. Below you can manage your preferences.

Technical Cookies

These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like transactional pages and secure login accounts, would not be possible.

Functionality Cookies

These cookies serve a variety of purposes related to the presentation, performance and functionality of this Platform. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of this Platform. For example, some of these cookies enable visitors to specify language, product or other platform preferences.

Analytical Cookies

These cookies, including those from third parties, are used to collect information about how visitors use our Platform. The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platform, the platforms that referred them to our Platform and the pages that they visited on our Platform. We use this information to help run our Platform more efficiently, to gather broad demographic information and to monitor the level of activity on our Platform.

Advertising Cookies

These cookies, including those from third parties, are aimed at creating profiles related to you and are used to deliver adverts more relevant to you and your interests in line with your preferences expressed while surfing the web. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. They are usually placed by advertising networks with our permission. They remember that you have visited a platform and this information is shared with other organisations such as advertisers.

Social Cookies

These cookies are third party cookies (e.g. Facebook) that allow you to interact with social media platforms. The companies that serve these cookies may also use your information to serve targeted advertising on other platforms.

Third party cookies are cookies from sites or web servers other than our own, which are also used for the purposes of those third parties.

For more information about the cookies used on our site, their characteristics and how to manage your consent to their use, you can consult our Cookie Policy.

By clicking “Save and close” you declare that you consent to the use of cookies according to the above preferences.

By clicking "Accept all" you declare that you consent to the use of all cookies stated above.